AmeriHealth Caritas Member Retention Representative in Philadelphia, Pennsylvania

Member Retention Representative

Your career starts now. We’re looking for the next generation of health care leaders.

At AmeriHealth Caritas, we’re passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we’d like to hear from you.

Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com .


Description

The Retention Representative will make outreach calls to proposed involuntary and voluntarily unenrolled members. The representative will provide education and proactive retention recommendations and strategies to avoid disenrollment. This position also outreaches to members to educate members to make and keep doctor appointments and enters data into department systems as needed. Coordinates member transportation as needed.

Education/Experience:

  • High School Diploma or GED required.
  • Minimum of 1 year of customer service experience required, preferably within an outbound call center environment.
  • Minimum of 1 year of administrative experience in an office environment to include documenting and entering data into databases, spreadsheets or Word documents.
  • Demonstrated proficiency in Microsoft Office including Word, Excel, and internet search skills required.

EOE Minorities/Females/Protected Veterans/Disabled